Jivika Tour & Travels
Effective Date: August 3, 2026
Last Updated: August 3, 2026
Welcome to jivikatourandtravels.com (the “Site”), operated by Jivika Tour & Travels (“Jivika,” “we,” “us,” or “our”), based in Indore, Madhya Pradesh, India. These Terms & Conditions (“Terms”) govern your access to and use of our Site and our taxi, cab, and travel booking services (the “Services”).
By accessing our Site or booking our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or Services.
1. About Our Services
Jivika Tour & Travels provides taxi and travel booking services, including but not limited to:
- Local city travel
- Outstation trips
- Airport transfers
- Corporate travel arrangements
- Multiple vehicle categories: Hatchback/Sedan, SUV, and Tempo Traveller/Minibus
Bookings can be made through our Site’s booking form, by phone call, or via WhatsApp. We do not process online payments through our Site, and we do not require you to create an account to use our Services. All fares are settled directly with the driver or our team through cash, UPI, or other mutually agreed offline payment methods.
2. Booking Process
- Enquiry/Booking Submission — You may submit a booking request through our website form, by calling us, or messaging us on WhatsApp, providing accurate details including pickup location, drop-off location, date, time, number of passengers, and vehicle preference.
- Confirmation — A booking is only considered confirmed once you receive confirmation from our team via phone call, SMS, WhatsApp, or email. Submitting a form or enquiry does not automatically guarantee vehicle availability.
- Accuracy of Information — You are responsible for providing accurate and complete information at the time of booking. Jivika Tour & Travels is not liable for delays, additional charges, or service issues arising from incorrect or incomplete information provided by you.
- Vehicle Allotment — While we aim to provide the vehicle category requested, we reserve the right to provide an alternate vehicle of equal or higher category in case of unavoidable circumstances, at no additional cost to you unless otherwise communicated.
3. Fares and Payment
- Fares are calculated based on distance, vehicle type, trip duration, waiting time, tolls, parking, state taxes, and other applicable charges, and will be communicated to you at the time of booking confirmation.
- Final fare may vary from the estimated fare due to changes in route, additional waiting time, detours requested by the passenger, traffic conditions, or toll/parking charges incurred during the trip.
- All payments are to be made directly to the driver or our team at the end of the trip (or as otherwise agreed), via cash, UPI, or other offline payment method. We do not store or process any card, banking, or payment credential information through our Site.
- Any tolls, state permit charges, parking fees, or interstate taxes applicable to outstation trips are to be borne by the customer unless explicitly included in the quoted fare.
4. Cancellations and Rescheduling
- Customers may cancel or reschedule a booking by contacting us via phone or WhatsApp as early as possible.
- Cancellations made with reasonable advance notice will generally not incur any charge. Cancellations made shortly before the scheduled pickup time, or “no-shows,” may be subject to a cancellation charge to cover driver allocation and travel costs, as communicated by our team at the time of confirmation.
- Jivika Tour & Travels reserves the right to cancel or reschedule a booking due to circumstances beyond our control (e.g., vehicle breakdown, driver unavailability, extreme weather, government restrictions, or force majeure events). In such cases, we will make reasonable efforts to notify you promptly and arrange an alternative or full refund of any advance paid, where applicable.
5. Customer Responsibilities
By using our Services, you agree to:
- Provide accurate booking information
- Be present and ready at the agreed pickup location and time
- Treat drivers and staff with courtesy and respect
- Not carry or transport any illegal, hazardous, or prohibited items in the vehicle
- Not engage in any activity that endangers the safety of the driver, other passengers, or the vehicle
- Bear responsibility for any damage caused to the vehicle due to negligence, misuse, or intentional acts during the trip
- Ensure that the number of passengers and luggage does not exceed the capacity of the booked vehicle
We reserve the right to refuse or terminate service to any customer who violates these responsibilities, without any obligation to provide a refund.
6. Driver and Vehicle Standards
Jivika Tour & Travels strives to provide well-maintained vehicles and verified, professional drivers. However:
- We do not guarantee uninterrupted or error-free service, as travel is subject to external factors such as traffic, weather, road conditions, and mechanical issues.
- In the rare event of a vehicle breakdown or driver unavailability during a trip, we will make reasonable efforts to arrange a replacement vehicle or driver as promptly as possible.
7. Liability
- Jivika Tour & Travels acts as a service provider arranging transportation and will take all reasonable care to ensure safe and timely travel. However, we are not liable for delays, losses, or damages caused by circumstances beyond our reasonable control, including but not limited to traffic, weather conditions, road closures, mechanical failure, or acts of government authorities.
- We are not responsible for loss, theft, or damage to personal belongings left in the vehicle. Customers are advised to check for their belongings before disembarking.
- To the maximum extent permitted by applicable law, Jivika Tour & Travels’ total liability for any claim arising from the use of our Services shall be limited to the amount paid by the customer for the specific trip in question.
- Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable Indian law.
8. Corporate Travel Arrangements
For customers or businesses using our corporate travel services, specific terms regarding billing cycles, invoicing, credit arrangements, and service-level expectations may be agreed upon separately in writing. In case of any conflict, the terms of such a separate written agreement will prevail over these general Terms.
9. Website Use
- The content on our Site, including text, images, logos, and design, is the property of Jivika Tour & Travels and may not be copied, reproduced, or used without our prior written permission.
- You agree not to misuse our Site, including attempting to gain unauthorized access to our systems, introducing malicious software, or using automated tools to scrape or extract content without permission.
- We reserve the right to update, modify, or discontinue any part of our Site at any time without prior notice.
10. Privacy
Your use of our Site and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site, you consent to the practices described in our Privacy Policy.
11. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. The updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of our Site or Services after any changes constitutes your acceptance of the revised Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh, India.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Jivika Tour & Travels
Indore, Madhya Pradesh, India
Phone / WhatsApp: +91 9479465553
Email: info@jivikatourandtravels.com
Website: jivikatourandtravels.com
By using jivikatourandtravels.com and booking our Services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.