Privacy Policy

Jivika Tour & Travels
Effective Date: August 3, 2026
Last Updated: August 3, 2026

Jivika Tour & Travels (“Jivika,” “we,” “us,” or “our”), based in Indore, Madhya Pradesh, India, operates the website jivikatourandtravels.com (the “Site”) and provides taxi, cab, and travel booking services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our Services.

By using our Site or booking our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We collect information you provide directly to us and information that is automatically generated when you interact with our Site.

1.1 Information You Provide to Us

When you make a booking, submit an enquiry, or contact us through our Site, WhatsApp, or phone, we may collect:

• Full name
• Phone number
• Email address (if provided)
• Pickup and drop-off locations
• Travel dates and times
• Number of passengers
• Vehicle preference (e.g., Hatchback/Sedan, SUV, Tempo Traveller/Minibus)
• Trip type (local, outstation, airport transfer, corporate travel)
• Special requests or instructions you include in a booking or message
• Any other information you choose to share with us via our contact form, booking form, or WhatsApp chat

1.2 Information Collected Automatically

When you browse our Site, we and our service providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on those pages
• Referring website or source
• Approximate location (based on IP address)

This information is generally collected through cookies and similar tracking technologies (see Section 6 below).

1.3 Information We Do Not Collect

We do not collect or store:

• Payment card details, UPI IDs, or banking information (we do not process online payments through our Site; all fares are settled directly with the driver or our team via cash, UPI, or other offline methods)
• Government ID numbers, unless voluntarily shared with our team for specific verification purposes (e.g., corporate travel arrangements)
• Any information through a user account or login system, as our Site does not require account creation

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To process and confirm your bookings — including arranging vehicles, drivers, and routes.
2. To communicate with you — confirming trip details, sending updates, and responding to enquiries via phone call, SMS, WhatsApp, or email.
3. To provide customer support — resolving issues, complaints, or special requests related to your trip.
4. To improve our Site and Services — analyzing usage patterns to improve navigation, content, and the overall booking experience.
5. To maintain business records — for accounting, dispute resolution, and legal compliance.
6. To send you relevant updates — such as offers, new routes, or service announcements, where you have not opted out of such communication.
7. To ensure safety and security — including verifying trip details with drivers and passengers where necessary.

We do not use your personal information for any purpose beyond what is necessary to provide and improve our Services, unless we obtain your consent or are required to do so by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• With our drivers and operational staff — to the extent necessary to fulfil your booking (e.g., your name, phone number, pickup/drop location).
• With service providers — such as website hosting providers, WhatsApp Business API providers, or analytics tools, who process data on our behalf and are bound by confidentiality obligations.
• For legal reasons — if required by law, regulation, court order, or governmental request, or to protect the rights, property, or safety of Jivika Tour & Travels, our customers, or the public.
• In connection with a business transfer — if Jivika Tour & Travels is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.
• With your consent — in any other circumstance, only after obtaining your explicit permission.

4. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes described in this Privacy Policy
• Maintain business, accounting, and tax records as required under applicable Indian law
• Resolve disputes and enforce our agreements

Booking-related information is generally retained for a reasonable period after your trip is completed for record-keeping and customer service purposes. You may request deletion of your data at any time, subject to Section 7 below.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Restricting access to personal information to authorized personnel only
• Using secure connections (HTTPS) on our Site
• Regularly reviewing our data collection, storage, and processing practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our Site
• Improve Site performance and user experience
• Support analytics tools (such as Google Analytics)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our Site.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and business record-keeping obligations
• Opt out of promotional communications (WhatsApp, SMS, or email) at any time by informing us directly
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our Site may contain links to third-party websites, such as social media pages or payment/UPI apps used for offline settlement. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children’s Privacy

Our Site and Services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Jivika Tour & Travels
Indore, Madhya Pradesh, India
Phone / WhatsApp: +91 9479465553
Email: info@jivikatourandtravels.com
Website: jivikatourandtravels.com

By using jivikatourandtravels.com and our booking services, you acknowledge that you have read and understood this Privacy Policy.